How to Order

There are 2 ways to order any Ventlock Product.
You can either order online by selecting the Item you want and pressing the button on the product pages, or, if you prefer to send a cheque please make it payable to VENTLOCK and send it to:

71 Havant Road
Hayling Island
United Kingdom

Please add �2.95 per item for Postage and Packing.

Your order will be despatched the next working day.

Multiple Orders
Postage and packing is �2.95 per item.

Terms & Conditions

a. together with the online customer order form (the 'Customer Order Form') on (the 'Website') and any terms referred to in the 'Frequently Asked Questions' section located on the Website form the agreement (the 'Agreement') for the sale of goods as set out in the Customer Order Form (the 'Goods') between VENTLOCK 71 Havant Road Hayling Island Hampshire PO 11 OPT('us', 'we' and 'our') and the individual whose name and address details appear in the Customer Order Form (the 'Customer');.
b. supersede all previous statements and representations made to the Customer and can only be revised by us; and.
c. are the only conditions governing the sale of the Goods on the Website.

2. Contract of Sale:
a. The products and prices displayed on the Website do not represent an offer to sell at the stated price and the prices are not legally binding on us.
b. These conditions and the Customer Order Form confirm the terms of the offer made by the Customer when he/she places an order to purchase the Goods (the 'Offer').
c. A contract only exists between us and the Customer once the price of the Goods is debited from the Customer's credit/debit card and the Goods have been delivered.
d. We can decline to meet an order for Goods where payment by the Customer using credit or debit card is not authorised, where we reasonably believe that such a transaction will be fraudulent, or where the Goods are not currently available at the time of our processing of the Customer's order.

3. Payment:
a. The Customer will pay the price for the Goods indicated on the Customer Order Form and all other charges (including applicable taxes, delivery and associated costs) in full by means of a credit or debit card approved by us, by entering the required credit or debit card details on the Website and authorising payment at the time of ordering.
b. We may check all credit or debit card details submitted by the Customer before processing any order for Goods. The Customer acknowledges that this information might be shared with our nominated credit reference agency.

4. Delivery:
Goods will be delivered to the address shown on the Customer Order Form (or other address specified by the Customer) (the 'Delivery Address') during normal business hours and within 7 days of the Customer ordering Goods.

5. Ownership Risk:
a. We shall continue to own the Goods until the Customer has paid in full for such Goods. Payment occurs when funds have been transferred to us.
b. Risk in the Goods passes to the Customer upon delivery and the Customer is responsible for any loss or damage to the Goods occurring.
bi. before the Customer owns the Goods except where such damage or loss occurred before or during delivery; or .
bii. as a result of the Customer not taking care when returning or storing the Goods in accordance with clause 6(b) below.
For the purposes of this clause 5(b), delivery occurs when the Goods are unloaded at the Delivery Address.
c. The Customer will try to ensure that Goods can be delivered within the schedule set out in clause 4 above.
d. On delivery, the Customer should check the Goods delivered and sign a delivery note or other evidence of receipt, confirming the quantity and description of the Goods delivered. At the same time, the Customer will be notified of their right of cancellation and receive details of our address to which any cancellation request or complaint can be sent.

6. Right to cancel:
a. Subject to clause 6(b) the Customer (if a consumer for the purposes of the Consumer Protection (Distance Selling) Regulations 2000) (the 'Regulations') may cancel this Agreement by providing notice in writing to us at the following address: VENTLOCK 71 Havant Road Hayling Island Hampshire PO 11 OPT or by emailing the following address: at any time within seven working days from the day after the day of delivery of the Goods. This notice should confirm the Goods to which the order relates, any order number indicated to the Customer and the date on which the order was placed on the Website. Any notice sent by the Customer after this period shall not be effective.
b. The Customer must return the Goods by registered post to the address above within seven working days of sending the notice of cancellation and will.
bi. store the Goods safely and in appropriate conditions prior to their return, so that they are returned to us in the condition in which the Consumer received them; and .
bii. pay all costs associated with returning the Goods (eg all costs of delivery and any costs reasonably incurred by us in having the Goods returned).
c. We shall refund all sums paid by the Customer (less the costs of postage) incurred by us in having the Goods returned) on receipt of the Goods or sooner, as required by the Regulations. All refunds will be paid directly onto the Customer's credit or debit card used to purchase the Goods.

7. Intellectual Property Rights:
The Customer acknowledges that all intellectual property rights (such as patents, trademarks, design rights and copyright) relating to the Goods remain our property at all times.

8. Force Majeure:
We are not responsible in any way for loss, damage or expense arising directly or indirectly from any failure or delay in performing any obligations caused by any circumstances beyond our control, including vandalism, accident, breakdown or damage to machinery or equipment, fire, flood, acts of God, strikes, lock out or other industrial disputes or shortage of materials at the market rates existing when the Customer's order is accepted. If any such event occurs, we can decide whether to meet, suspend or cancel any order outstanding at that time.

9. General:
a. Our failure to take action against the Customer for a breach of these conditions, will not prevent us from taking action in respect of a different breach (occurring either earlier or later). Our rights shall not be affected by any delay, failure or omission to enforce rights in respect of any of the Customer's obligations.
b. If the whole or any part of any clause(s) of these conditions are invalid, that invalidity shall not affect the validity of any other provisions.
c. This Agreement, which shall be interpreted under English law under the exclusive jurisdiction of the English courts, is the entire Agreement between us and the Customer.
d. No person other than a party to this Agreement may enforce this Agreement by virtue of the Contracts (Rights of Third Parties) Act 1999.
e. Headings to these Conditions are for convenience only.



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